Privacy policy
At GlowVeya, we respect your privacy and are committed to protecting the personal information you provide when you visit or shop through our website.
This Privacy Policy explains what personal information we collect, how we use it, when we may share it, and how you can contact us regarding your information.
GlowVeya operates this online store using Shopify, which provides the technology that allows us to offer our products and services to you.
Personal Information We Collect
When you visit our website, place an order, contact us, or otherwise interact with GlowVeya, we may collect information such as:
- Your name
- Phone number
- Email address
- Billing and shipping address
- Order and purchase details
- Products you view, add to your cart, or purchase
- Information you provide when contacting customer support
- Device, browser, IP address, and general website usage information
- Information collected through cookies and similar technologies
We only collect information that is reasonably necessary to operate our store, process orders, provide customer support, improve our services, and meet applicable legal requirements.
How We Use Your Information
We may use your personal information to:
- Process and fulfill your orders
- Arrange delivery of your purchases
- Contact you regarding your order or delivery
- Provide customer support
- Process returns, exchanges, or other order-related requests
- Improve our website, products, and shopping experience
- Maintain website security and prevent fraud or misuse
- Communicate important information about our services
- Send promotional communications where you have permitted or where permitted by applicable law
- Comply with applicable laws and respond to lawful requests from authorities
We do not use your personal information for purposes unrelated to operating and improving our services unless permitted by applicable law or you have provided appropriate consent.
Payments
When you place an order, payment information may be processed by Shopify or the relevant payment service provider, depending on the payment method you choose.
For Cash on Delivery (COD) orders, we may collect the information necessary to process and deliver your order, such as your name, phone number, and delivery address.
GlowVeya does not intentionally collect or store complete payment card details on its own systems.
Cookies and Similar Technologies
We may use cookies and similar technologies to help our website function properly, remember preferences, understand website usage, improve the shopping experience, and support relevant marketing or analytics where applicable.
Cookies may be placed by GlowVeya, Shopify, or certain third-party services that help us operate our website.
You can manage or disable cookies through your browser settings. Some website features may not work properly if certain cookies are disabled.
How We Share Your Information
We may share personal information when reasonably necessary to operate GlowVeya and provide our services.
This may include sharing information with:
- Shopify, which hosts and supports our online store
- Delivery and courier service providers
- Payment service providers, where applicable
- Technology, analytics, customer-support, or other service providers that help us operate our business
- Service providers involved in fulfilling or delivering your orders
- Government authorities or other parties when required by applicable law or lawful legal process
We do not sell your personal information as a normal part of operating GlowVeya.
Third-party service providers may process information according to their own privacy policies and applicable requirements.
Shopify
Our online store is hosted on Shopify. Shopify provides the technology and services that allow us to operate our store, process transactions, and provide the shopping experience.
Information you provide through our website may be processed by Shopify and other service providers involved in operating the Services.
For more information about how Shopify handles personal information, please review the Shopify Privacy Policy and Shopify Privacy Portal.
Third-Party Websites
Our website may contain links to third-party websites or services.
If you visit a third-party website through a link on GlowVeya, that website will have its own privacy policy and terms. We are not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policies of any third-party websites you visit.
Children's Privacy
GlowVeya is not intended for children who are not legally permitted to use online shopping services in their jurisdiction.
We do not knowingly collect personal information from children for the purpose of operating an account or completing purchases. If you believe that a child has provided us with personal information, please contact us so that we can review the situation and take appropriate action.
Security
We take reasonable measures to protect personal information against unauthorized access, misuse, loss, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute or perfect security.
Data Retention
We retain personal information for as long as reasonably necessary to:
- Complete and maintain records of your orders
- Provide our services
- Provide customer support
- Resolve disputes
- Prevent fraud or misuse
- Comply with legal, accounting, or other applicable obligations
When information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable legal requirements.
Your Privacy Rights
Depending on where you live and applicable law, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal information where legally applicable
- Ask questions about how your information is collected and used
- Opt out of promotional communications
You can contact us using the details below to make a privacy-related request.
We may need to verify your identity before processing certain requests.
Marketing Communications
If you receive promotional emails from GlowVeya, you can unsubscribe at any time by using the unsubscribe option included in the email.
Even if you opt out of promotional communications, we may still contact you with necessary non-promotional information, such as order confirmations, delivery updates, or important service-related messages.
International Data Processing
Because we use Shopify and other service providers, your personal information may be processed or stored in countries outside Pakistan.
Where required by applicable law, appropriate safeguards may be used for the transfer and processing of personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal requirements.
When we make changes, we will update the “Last updated” date at the top of this Privacy Policy and publish the updated version on this page.
Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or your personal information, you can contact GlowVeya using the following details:
GlowVeya
Email: glowveya.support@gmail.com
Phone: +92 331 6201671
Address: Pak-Arab Housing Scheme, 54000, Pakistan
We will review and respond to privacy-related requests within a reasonable period and in accordance with applicable requirements.